Refund policy

Last updated: October 18, 2026

Return Eligibility Period

You may request a return within 30 days of receiving your order.
Requests submitted after 30 days will not be accepted.

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Non-Returnable Items

The following items are non-returnable:

Final sale or clearance items
Items returned after 30 days
Items not in original, unused condition.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong item, contact us at info@samcontainers.com within 48 hours of delivery (or as soon as reasonably possible)

Return Shipping Cost

Return shipping fee: Customer responsibility

Unless otherwise agreed or required by applicable law, customers are responsible for the cost of shipping an eligible return back to us.

The original standard shipping charge is not applicable to our current standard shipping offer because standard shipping is free.

Restocking Fee

We do not charge restocking fees for any returns.

Exchanges

If an exchange is available for the specific item, customers should contact us before returning the product.

Availability of an exchange may depend on inventory, size, color, and product availability.

If an exchange is not available, the customer may be directed to return the original item and place a new order.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

Business Name: Sam Containers
Office Address: 12340 Interstate 35 Access Rd, Von Ormy, TX 78073, United States
Email: info@samcontainers.com
Phone: +1 (334) 221-6720
Opening Hours:
Monday to Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We aim to respond within 24 hours

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