Last Updated: 6th January 2026
Thank you for shopping at Sam Containers. This policy explains the conditions, costs, and process for returns, refunds, and exchanges.
1. Return Eligibility Period
You may request a return within 30 days of receiving your order.
Requests submitted after 30 days will not be accepted.
2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- Condition: Unused, unworn, and in the same condition that you received it.
- Packaging: Must be in the original packaging with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
Items failing inspection may be rejected or partially refunded.
3. Non-Returnable Items
The following items are non-returnable:
- Final sale or clearance items
- Items returned after 30 days
Items not in their original, unused condition.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong item, contact us at info@samcontainers.com within 48 hours of delivery.
- Free Returns: For confirmed store errors (damaged/incorrect items), Bag Bazar will cover the return shipping costs.
- No Restocking Fees: We do not charge restocking fees for any returns.
5. Return Shipping Cost
For all standard returns (e.g., buyer’s remorse or change of mind):
- Customer Responsibility: The customer is responsible for paying the return shipping costs.
- Tracking: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
- Non-Refundable: Original shipping charges are non-refundable.
6. Restocking Fee
- We don’t charge any restocking fee.
7. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Inspection Time: We aim to inspect returns within 3–5 business days of arrival.
- Refund Method: Approved refunds are processed automatically back to your original payment method (Credit Card, Debit Card, Apple Pay, or Google Pay).
- Refund Timeframe: It generally takes 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
8. Sale & Discounted Items
- Regular-priced items are refundable
- Sale or discounted items are non-refundable, except in cases of damage or error
9. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model, please contact us for authorization before sending the item back.
10. How to Start a Return
Please contact us with:
- Order number
- Reason for return
- Photos (if applicable)
Returns sent without authorization may not be accepted.
11. Contact Information
Store Name: Sam Containers
Email: info@samcontainers.com
Phone: +1 (334) 221-6720
Office Address: 8890 67th St, Hodgkins, IL 60525, United States.
Opening Hours: Mon – Sat, 9:00am – 6:00pm (GMT-06) CST
Response Time: We aim to respond within 24 hours.
You may also reach us through the contact form.